F.A.Q - Truly Komal

FAQ

How do I place an order?

Please go on to the SHOP button, select your product and fill out your details in the form.

Are there any additional shipping charges?

We only charge PKR 200-250 for shipping. No other hidden charges

Does your Starlight Nourishing and Whitening Cream Guarantee skin fairness?

Yes. If you apply the cream at least once a day (preferably twice a day) on a clean face then we can safely say that it will make a significant difference. Skin renews itself every 28 days…. And this product has no bleaching ingredients in it and therefore, depending on your skin and sun exposure, you may need to wait a few days for it to start working.

Are you products safe?

Yes. All TrulyKomal products are 100% safe to use. We Strongly advise against using it on children below 16 years of age simply because youthful skin shouldn’t need any whitening products.

Which cities do you ship to?

We ship Pan Pakistan

Do you sell TrulyKomal Products overseas?

Not yet.

What is the Payment procedure?

COD. Cash on Delivery

How long does it take for the product to be delivered after I have bought it?

2-3 working days. This depends on your location

What if I have more questions who can I call?

You can call on our helpline number 0310-2317897
Note: Our Customer Care response timings are 11 AM – 6 PM From Monday to Saturday.

What if I don’t receive my product within the said time who do I contact?

You can call on our helpline number 0310-2317897
Note: Our Customer Care response timings are 11 AM – 6 PM From Monday to Saturday.

Is there a return and exchange policy?

You can return the product from your door step. We do not have exchange policy

I have not received. Confirmation email, what do I do?

You can call on our helpline number 0310-2317897
Note: Our Customer Care response timings are 11 AM – 6 PM From Monday to Saturday.

I would like to cancel my order?

You can call on our helpline number 0310-2317897 and cancel the order within 24 hours of order placement
Note: Our Customer Care response timings are 11 AM – 6 PM From Monday to Saturday.

How do I track my order?

You can call our help line or drop us a message on social media to track your order
Note: Our Customer Care response timings are 11 AM – 6 PM From Monday to Saturday.

I have a complaint, what do I do?

You can call on our helpline number 0310-2317897 and speak to our customer service personnel

Note: Our Customer Care response timings are 11 AM – 6 PM From Monday to Saturday.

Can I use the sunblock on Kids?

Yes.

What if the product has gotten into my eyes and is causing a little irritation?

This product is for use on facial skin only. If it goes into your eyes please wash your face with face wash.

Can I use the serum, cream and sunblock under my foundation or makeup?

Yes you can.

What skin types can use the Whitening cream?

We do not recommend using the Nourishing and Whitening Cream if u have overly sensitive skin or acne-prone skin. If you still would like to try it… do a patch test on your left or right jawline and wait 24 hours to see if anything negative happens.

What skin types can use the serum?

All skin types.

What skin types can use the sunblock?

All skin types, though we recommend that if you have oily or acne prone skin, do not moisturize too much (or at all) before sunblock.

Can I subscribe to the mailing list? Or become a member?

You can become a member by filling out your details in the online form.

My promo code isn’t working, what do I do?

You can call on our helpline number 0310-2317897

I received a broken or damaged product, what do I do?

In such a case you need to return the product to the representative who has bought it to your doorstep. Once the order has been received then we will not entertain any returns for a broken product