We strive to ensure that your orders reach you as soon as possible. After placing an order, you will instantly receive a confirmation e-mail with details of your order. It will then be our priority to swiftly dispatch your order. Usually, all items are sourced from our warehouse and dispatched within 48 hours (provided it is a business day). However, we will let you know via email, phone call or SMS if an item is out of stock, and the soonest it can be dispatched.

In Pakistan, we offer a standard shipping charge on all orders of Rs 200, no matter how big or small your package is.

For nationwide delivery, we use Call Courier & Blue Ex services.

The projected delivery time for all non-Karachi based orders is 2-4 business days.

Unexpected delays may occur with the shipment, and if you don’t receive your order within the allotted time, kindly e-mail sales@trulykomal.com / call us or WhatsApp us at 0306-8810888. Make sure you have your order number (provided to via email when you place your order) when you call or email us.