FAQ
Are TrulyKomal products safe?
Yes, All TrulyKomal products are 100% safe.
Which cities do you ship to?
We ship Pan Pakistan.
Do you sell TrulyKomal products overseas?
Not yet.
How do I place an order?
Please go to the SHOP button, add your products to the cart and fill out your details in the form.
What is the payment procedure?
Credit Card, Debit Card, EasyPaisa, Cash on Delivery, QisstPay.
How long does it take for the products to be delivered?
This depends on your location, usually it takes 2-3 working days.
What are the shipping charges? Are there any additional charges?
We only charge PKR 200-250 for shipping. There are no other hidden charges.
How do I track my order?
You can call our help line or drop us a message on social media to track your order.
Note: Our Customer Care response timings are 11 AM – 6 PM From Monday to Saturday.
My promo code is not working, what do I do?
You can call on our helpline number 0310-2317897
What if I want to cancel my order?
You can call on our helpline number 0310-2317897 and cancel the order within 24 hours of order placement .
Note: Our Customer Care response timings are 11AM – 6PM from Monday to Saturday.
I have a complaint, what do I do?
You can call on our helpline numbers and speak to our customer service representative.
Note: Our Customer Care response timings are 11 AM – 6 PM from Monday to Saturday.
Is there any return & exchange policy?
You can exchange the product from your door step if any product is damaged.
We do not have any return policy.
I received a broken or damaged product, what do I do?
In such a case you need to return the product to the representative who has bought it to your doorstep.
Once the order has been received then we will not entertain any returns of a broken product.
I have not received any confirmation email, what do I do?
You can call on our helpline numbers.
Note: Our Customer Care response timings are 11 AM – 6 PM From Monday to Saturday.
What if I don’t receive the products within the said time, who do I contact to?
You can call on our helpline numbers and speak to our customer service representative.
Note: Our Customer Care response timings are 11 AM – 6 PM from Monday to Saturday.
What if I have more questions, who do I call?
You can call on our helpline numbers and speak to our customer service representative.
Note: Our Customer Care response timings are 11 AM – 6 PM From Monday to Saturday.
How can I subscribe to the mailing list?
You can subscribe to our mailing list by filling out your details in the online form on HomePage.