Returns

Truly Komal
Last updated: Oct 01, 2026
 

1. Return & Refund Policy
We do not offer any return or refund policy. All purchases are considered final.

 2. Exchange Policy
Exchange is only available in the following cases:
· Product is damaged 
· Wrong product is delivered

 3. Exchange Conditions
· Issue must be reported within 7 days of delivery 
· Product must be unused and in original condition 
· Product should be returned with original packaging (if available) 
 Requests after 7 days will not be accepted

 4. Exchange Process
· First, the product will be picked through reverse pickup 
· After inspection, replacement will be shipped
 Total process may take up to 15 days

 5. Online Orders Policy
· Online orders can only be exchanged through online process 
· Exchange is not possible at any physical shop/location 

6. Non-Eligible Cases
Exchange will not be accepted if:
· Request is made after 7 days
· Product is used, washed, or damaged by customer
· Product is not in original condition

7. Contact for Claims
Customer Support:
+92 307 1008883
Monday to Saturday
9:00 AM – 7:00 PM
Website: https://trulykomal.com

Agreement
By placing an order, you agree to this Return & Refund Policy.